Question 1: How can I find the most suitable machine for me?
You can tell us your processing materials and processing details with pictures or videos so that we can judge whether the machine can meet your needs, and we will recommend the most suitable model.
Question 2: This is my first time using this machine. Is it easy to operate?
We will send you English instructions and guidance videos to guide you on how to operate the machine. If you can't master the operation method, we can help you through the "Teamviewer" online help software. Or, we can also communicate by phone, email or other contact methods.
Question 3: Is the machine safe to operate?
Yes, this laser is completely safe. Daowen laser machine is equipped with a variety of safety systems, such as anti-leakage socket, emergency stop button, water level alarm and red dot focus system.
Question 4: If the machine fails, how long is the warranty period?
The machine is under warranty for one year. If a failure occurs, generally speaking, our technicians will find out the problem based on customer feedback. If the problem is caused by quality problems, the parts will be replaced free of charge except for consumables.
Question 5: What about the documents after delivery?
After shipment, we will send you all the original documents by email or DHL, including packing list, commercial invoice, bill of lading, and other certificates required by customers.
Question 6: How long is the delivery time?
Standard machines take 5-10 days; non-standard machines and machines customized according to customers' specific requirements take 15-30 days.
Question 7: Payment method?
Telegraphic transfer (T/T) to our company's official bank account or Western Union (WU).
Question 8: How is the packaging?
Waterproof plastic film packaging with foam protection in each corner.
Strong seaworthy wooden box packaging with steel straps.
Save container loading space as much as possible.
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