| After-sales Service: | Free Maintenance and Replacement Parts During The |
|---|---|
| Warranty: | 2 Years |
| Customized: | Non-Customized |
| Layout: | Horizontal |
| Cutting Material: | Copper, Carbon Steel, Iron, Aluminum, Metal Alloy, Stainless Steel |
| Automatic Grade: | Automatic |
| Customization: |
|---|
Suppliers with verified business licenses
Audited Supplier 
| No. | Description | DW-4060 (Optional:DW-4013) |
| 1 | Working Size | 4000*6000mm (Optional:4000*1300mm) |
| 2 | Z Axis Clearance | 150mm (200 And Higher Is Optional) |
| 3 | Table Type | Teeth And Water Tray |
| 4 | Transmission System | Rack Pinion And Hiwin Linear Rails For X/Y |
| 5 | Driving System | Stepper Motor And Drivers |
| 6 | Max. Cutting Speed | 12000mm/Min |
| 7 | Max.Travelling Speed | 24000mm/Min |
| 8 | Working Voltage | 380V/3ph |
| 9 | Plasma Generator | Haypertherm (USA) or Chinese brand |
| 10 | Arc Mode | Non-Contact Arc, Arc Pressure Adjuster |
| 11 | Output Current | 63/100/120A/200A |
| 12 | Max. Cutting Thickness | 6/15/18/20/30mm |
| 13 | Operating System | Starfire Controller/Start Controller |
| 14 | Working Material | Steel, Aluminum, Galvanized Sheet, Titanium Plate, Platinum Plate |
What we offer :
100% quality machine, 120% service.
Email replied in 24 hours ,Mobile/ 7*24 hours online.
1.Pre-Sales Service:
* Inquiry and consulting support.
* Sample testing support.
* View our Factory.
2.After-Sales Service:
*One-year warranty on the whole machine accessories if the machine parts have any problems,we can change the old machine parts to new ones free.
*Exceed one year warranty period if the machine parts have any problems,we can offer new machine parts with cost price and you also should pay all the shipping cost.
*We offer 24 hours technical support by call,email.
*Our technician can give you remote guide online(Skype/MSN/What's app/viber/Tel/Etc) if you have any question.
*Machine has been adjusted before delivery,operation disk is included in the delivery.If there is any other questions,pls kindly tell me.
*We have manual instruction and CD (Guiding Videos) for software Installation,operation and machine's using and maintenance.
3.Dowin Tech Co.,Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow:
*Training for Control software operation.
*Training for normatively turning on/off operation of the machine.
*Instruction of technical parameters, as well as their setting ranges.
*Basic daily cleaning and maintenance for the machine.
*Solutions for common hardware problems.
*Training for other questions and technical suggestions during daily production.
4.Training can be processed in the following ways:
*Workers of customers can come to our factory to get the most professional hand-by-hand training.
*We can send engineers to customers' country and do training for workers in customers' target factory.However,tickets and daily consumption like food and accommodation should be afforded by customers.
*Remote training through Internet tools like Team-viewer,Skype and other instant communication softwares.
What we believe :
Clients are always right.When you are finished changing ...you are finished.
Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q3: This model is not suitable for me, do you have more models available?
Yes, we can supply many models . (130*250cm,150*300cm,200*300cm...) , and laser wattage (ranging from 500 watts to 5000 watts) If you'd like help determining which laser is right for your application or receive pricing information.
Q4:What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q5:How about the documents after shipment? And how long is the delivery time?
After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q6:How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU) or via alibaba trade insurance order payment.
Q7:Do You Arrange Shipment For The Machines?
Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.
Q8:If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".
Q9: Before sending me an inquiry on our fiber laser, it is better for you to provide me the following information.
1)Your metal or non-metal material size. Because in our factory, we have different models according to working area.
2)Your materials. Metal/Acrylic/plywood/MDF?
3)You want to engrave or cut?
If cut, could you tell me your cutting thickness? Because different cutting thickness need different laser tube power and laser power supplier.
Suppliers with verified business licenses
Audited Supplier 
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