Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q3: Is the machine safe to operate?
Yes, the laser is completely safe to operate. DOWIN Laser machines offer so many safe system,like leakage proof socket,emergency stop button ,water alarm, red dot focus.
Q4: This model is not suitable for me, do you have more models available?
Yes, we can supply many models . (20*30cm,30*40cm,40*60cm,60*90cm,90*130cm,130*250cm) , and laser wattage (ranging from 40 watts to 300 watts) If you'd like help determining which laser is right for your application or receive pricing information.
Q5:What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q6:How about the documents after shipment?
After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
Q7:How long is the delivery time?
For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q8:How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU)
Q9:Do You Arrange Shipment For The Machines?
Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.
Q10:How is the packing?
Water-proof plastic film package with foam protection in each corner
Solid Seaworthy Wood Box Package with Steel Belt
Save space as much as possible for container loading
Q11:If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".