1) 24 Hours online service.
2) 24 months warranty for the whole machine except for wearing parts.
3) Engineers available to service machinery overseas and also remote assistance.
* Inquiry and consulting support.
* Sample testing support.
* View our Factory.
*.Within 7 days since your local customs clearance: if the machine's any parts has any problems,we will change it free.
*.Exceed 7 days since your local customs clearance but within warranty period if the machine parts have any problems, we can change the old machine parts to new ones free, but you should pay all the shipping cost.
*.Exceed one year warranty period if the machine parts have any problems, we can offer new machine parts with cost price and you also should pay all the shipping cost.
*.We offer 24 hours technical support by call, email.
*.Our technician can give you remote guide online(Skype / MSN/What's app/viber/Tel/Etc) if you have any question.
*.Machine has been adjusted before delivery, operation disk is included in the delivery. If there is any other questions, pls kindly tell me.
*.We have manual instruction and CD (Guiding Videos) for software Installation, operation and machine's using and maintenance.
3.Dowin Signs Tech Co.,Ltd supply free technical training for all customers all over the world until the workers from buyer can operate the machine normally and individually. Mainly training are as follow:
* Training for Control software operation
*Training for normatively turning on/off operation of the machine
*Instruction of technical parameters, as well as their setting ranges
*Basic daily cleaning and maintenance for the machine
*Solutions for common hardware problems
*Training for other questions and technical suggestions during daily production
4.Training can be processed in the following ways:
*Workers of customers can come to our factory in Henan, China to get the most professional hand-by-hand training.
*We can send engineers to customers' country and do training for workers in customers' target factory. However, tickets and daily consumption like food and accommodation should be afforded by customers.
*Remote training through Internet tools like Team-viewer, Skype and other instant communication softwares.
Q1: How can I get the best machine for me?
You can tell us your working material, detail work by picture or vedio so that we can judge whether our machine can meet your need or not. Then we can give you the best model depends on our experience.
Q2: This is the first time I use this kind of machine, is it easy to operate?
We will send you manual and guide vedio in English, it can teach you how to operate the machine. If you still can not learn how to use it, we can help you by "Teamviewer" online help software.Or we can talk by phone, email or other contact ways.
Q3: This model is not suitable for me, do you have more models available?
Yes, we can supply many models . (20*30cm,30*40cm,40*60cm,60*90cm,90*130cm,130*250cm) , and laser wattage (ranging from 40 watts to 300 watts) If you'd like help determining which laser is right for your application or receive pricing information.
Q4:What's the guarantee, in case the machine breaks down?
The machine has one year guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to client s feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality fault.
Q5:How about the documents after shipment? And how long is the delivery time?
After shipment, we'll send all original documents to you by email or by DHL, including Packing List, Commercial Invoice, B/L, and other certificates as required by clients.
For standard machines, it would be 5-10days; For non-standard machines and customized machines according to client s specific requirements, it would be 15 to 30 days.
Q6:How's the payment?
Telegraphic Transfer(T/T) to our official company bank account or Western Union(WU) or via alibaba trade insurance order payment
Q7:Do You Arrange Shipment For The Machines?
Yes, For EXW price, It is costly to pick up machine from our factory ,we could send machines to any Chinese sea port warehouse by add some domestic shipping cost.
For FOB or CIF price, we will arrange shipment for you.
Q8:If the machine has problem in my place, how could I do?
We could send free parts to you in warranty period if machines have any problem under "normal use".